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Frequently asked questions
We offer a 30-day money back policy. Please contact our customer service team to initiate a refund. We can't refund opened calendars.
Thin heating elements are built into the seat and back panels. Plug it in, press the heat button on the remote, and the warmth spreads across your seat and back. The remote has a display that shows when the heat is on.
- Heat button: One press to turn it on, so you can start it before you sit down.
- Auto-off timer: Choose 1H, 2H or 4H on the remote. It turns itself off when the time is up, so you can’t forget it.
- Power: Plugs in with a cord.
Yes, every Comfy Seat is packed individually and with care. If yours arrives damaged, contact us and we’ll make it right.
Your comfort and safety come first. Please read these simple tips before your first use.
Before you use it
- Check the blanket, controller and cord for damage before every use. Don’t use it if you see frayed wires, burn marks, exposed wires or a cracked controller.
- Use only the original power cord and controller that came with your blanket.
- Plug it straight into a wall outlet. Don’t use it with a damaged outlet or an overloaded power strip.
While you use it
- Start on the lowest setting and raise the heat gradually.
- Don’t leave it on when you’re out of the room, and switch it off and unplug it when you’re not using it.
Care & storage
- Remove the outer layer from the seat and wash it with low temperature.
- Never use the blanket while it’s wet or damp, and don’t use it near water.
- Don’t iron it, dry clean it or use bleach.
- Store it loosely rolled or folded gently, and don’t crease it sharply or put weight on top of it.